I called Washer & Dryer Pros on a Monday evening and Art arrived 24 hours later to take a look. I really appreciated that there was only a 2 hour window for his arrival (unlike other companies that say someone will arrive between 7 a.m. and 6 p.m.!) and that he called 30 minutes prior to let me know when he would be arriving.
It only took him 5 minutes to assess the problem and within an hour he had it fixed. He told me how much everything would cost up front and never tried to upsell me on things I didn't need. The price was very fair and I was happy to pay it to because Art is so knowledgeable and efficient. He also deserves bonus points for whispering and working so quietly while my baby napped.
Washer and Dryer Pros will be my first call if we have any other problems pop up.